Pippa Mellor working with luxury retail brands and fashion professionals

Luxury Retail Clienteling Consultant & Fashion Career Coach

I help luxury brands increase revenue through clienteling and personal shopping programmes, and coach ambitious women in fashion to get clear on what they want next and how to get there.

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Clienteling Strategy Consulting for Luxury Retail Brands

I help luxury brands increase revenue and retention from their most valuable clients through clienteling strategy, personal shopping programmes and retail team development.

• Clienteling Strategy Consulting
• Personal Shopping Masterclasses for Luxury Retail Teams
• Stylist Partnership Events

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Fashion Career & Business Coaching for Women in Fashion

I help experienced and ambitious women in fashion get clear on what they want next and work out how to get there, whether that's progressing in their career, building or scaling a business, or taking a completely different direction.

ILM Level 7 Executive Coach and Mentor | EMCC Accredited Senior Practitioner

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Pippa Mellor, clienteling consultant and coach for the fashion and luxury retail industry

About Pippa

With over a decade in luxury fashion, I moved from the shop floor into leadership roles at NET-A-PORTER and MATCHES, building high-performing personal shopping teams and clienteling strategies that delivered strong commercial results.

That experience shaped my belief that long-term growth in luxury is driven by relationships first - when clients feel understood and valued, the commercial results follow.

Today, I work with luxury brands to strengthen relationships with high-value clients, and coach ambitious women in fashion who are ready to move forward in their career or business.

ILM Level 7 Executive Coach | EMCC Accredited Senior Practitioner

  • “Working with Pippa over the course of six sessions was a truly transformative experience. I came into the process feeling stuck in a few key areas, both personally and professionally, and left with a renewed sense of clarity and confidence. As someone working in the fast-paced world of luxury retail, I especially appreciated how actionable and grounded her coaching was - each session offered tools and insights I could immediately apply. I'm incredibly grateful for the positive shift she's helped me create.”

    Jess, Fashion & Lifestyle PR – The True Fit 1:1 coaching

  • “Pippa was a delight to work with. She delivered a series of considered, well planned and thorough workshops that engaged and inspired the sales associate team, leading to KPI improvements. Highly recommend!”

    Louise, Head of Customer Experience, Browns Fashion

  • "When I first started, I had no idea where I was heading or what I truly wanted to do with my career and professional life. I came to Pippa with just a few scattered ideas, but through her incredible work, she helped me unlock a level of clarity I couldn’t reach on my own. I truly recommend working with her if you’re lacking visibility on your priorities or direction in life. "

    Insaf, CRM & Clientelling Executive - 1:1 Fashion Career Coaching

  • "When I first started working with Pippa, I felt completely lost. After two decades in the fashion industry, I knew something had to change but I didn’t know where to begin. I had a great job on paper, a stable salary, and yet I felt disconnected, drained, and unwell - physically and emotionally. Pippa helped me shift that. Through our sessions, I gained the clarity and courage to launch my own consultancy. Now l'm building a career that feels aligned with my values and the life I've always dreamt of, as a mother and creator."

    Lu, Senior buyer - ELEVATE 1:1 Coaching

  • "Working with Pippa was a game-changer! As the CEO of a growing company, I was struggling with navigating the intersection of difficult personnel decisions and close personal relationships at work. Pippa helped me to understand the dynamics at play and helped me to make clear, data-driven decisions. After working with Pippa, I feel 10x lighter, and our work environment is stress- and tension-free. If you are considering working with Pippa, do it! Working with her will have a profound positive impact on your work and mental health. "

    Katherine, CEO - 1:1 Career Coaching

Explore conversations with inspiring women in fashion, who've redefined success on their own terms.

  • A blonde woman with wavy hair and earrings, speaking to someone in a store or clothing boutique.

    Sarah Haymes

    Head of Personal Shopping at The Editorialist

  • A woman sitting on a black leather couch in a modern room, with a white book and a cactus in the background, wearing a black blazer, white pants, and brown shoes.

    Amy Rollings

    Managing Director and Founder - Ex-Burberry, Michael Kors, Reluxe

  • A woman with long brown hair, wearing a black blazer and gold chunky necklace, standing indoors with her arms crossed, looking to the side.

    Aoidin Sammon

    Luxury Stylist, Personal Shopper & Fashion Concierge

  • Two women standing against a white wall, one laughing and the other smiling, dressed in fashionable clothes.

    Alli Simms & Vanessa Mace

    Founders of Bessette

Read the interviews