Black and white photograph of a woman with long dark hair and bangs, sitting at a wooden table in a room with large windows. She's wearing a light-colored blazer, and the background includes framed pictures on the wall.

Luxury Retail Clienteling Consultant & Fashion Career Coach

I help luxury brands increase revenue from their most valuable clients through clienteling strategy and personal shopping programmes, and support ambitious women in the fashion industry to define their next career move with clarity and confidence.

Find out more
Find out more

Clienteling Strategy Consulting for Luxury Retail Brands

I help luxury brands increase revenue and retention from their most valuable clients through clienteling strategy, personal shopping programmes and retail team development.

• Clienteling Strategy Consulting
• Personal Shopping Masterclasses for Luxury Retail Teams
• Stylist Partnership Events

Explore Fashion Career Coaching
Explore Fashion Career Coaching

Fashion Career Coaching for Women in the Fashion Industry

I help ambitious, experienced women in the fashion industry define their next career move and build the confidence and strategy to make it happen.

ILM Level 7 Executive Coach and Mentor | EMCC Accredited Senior Pracitioner

Explore VIP Clienteling Consulting
Explore VIP Clienteling Consulting

About Pippa

My career began on the shop floor at Liberty London, where I became a top seller before going on to lead global personal shopping teams at NET-A-PORTER and MATCHES.

Working closely with luxury clients across retail and ecommerce gave me deep insight into how high-value client relationships are built, and what makes them commercially successful.

As a qualified ILM Level 7 Executive Coach, I combine real luxury retail leadership experience with proven coaching methodology — helping both retail teams and fashion professionals build confidence, strengthen relationships and achieve sustainable success.

  • “Working with Pippa over the course of six sessions was a truly transformative experience. I came into the process feeling stuck in a few key areas, both personally and professionally, and left with a renewed sense of clarity and confidence. As someone working in the fast-paced world of luxury retail, I especially appreciated how actionable and grounded her coaching was - each session offered tools and insights I could immediately apply. I'm incredibly grateful for the positive shift she's helped me create.”

    Jess, Fashion & Lifestyle PR – The True Fit 1:1 coaching

  • “Pippa was a delight to work with. She delivered a series of considered, well planned and thorough workshops that engaged and inspired the sales associate team, leading to KPI improvements. Highly recommend!”

    Louise, Head of Customer Experience, Browns Fashion

  • "When I first started, I had no idea where I was heading or what I truly wanted to do with my career and professional life. I came to Pippa with just a few scattered ideas, but through her incredible work, she helped me unlock a level of clarity I couldn’t reach on my own. I truly recommend working with her if you’re lacking visibility on your priorities or direction in life. "

    Insaf, CRM & Clientelling Executive - 1:1 Fashion Career Coaching

  • "When I first started working with Pippa, I felt completely lost. After two decades in the fashion industry, I knew something had to change but I didn’t know where to begin. I had a great job on paper, a stable salary, and yet I felt disconnected, drained, and unwell - physically and emotionally. Pippa helped me shift that. Through our sessions, I gained the clarity and courage to launch my own consultancy. Now l'm building a career that feels aligned with my values and the life I've always dreamt of, as a mother and creator."

    Lu, Senior buyer - ELEVATE 1:1 Coaching

  • "Working with Pippa was a game-changer! As the CEO of a growing company, I was struggling with navigating the intersection of difficult personnel decisions and close personal relationships at work. Pippa helped me to understand the dynamics at play and helped me to make clear, data-driven decisions. After working with Pippa, I feel 10x lighter, and our work environment is stress- and tension-free. If you are considering working with Pippa, do it! Working with her will have a profound positive impact on your work and mental health. "

    Katherine, CEO - 1:1 Career Coaching

Explore conversations with inspiring women in fashion, who've redefined success on their own terms.

  • Sarah Haymes

    Head of Personal Shopping at The Editorialist

  • Amy Rollings

    Managing Director and Founder - Ex-Burberry, Michael Kors, Reluxe

  • Aoidin Sammon

    Luxury Stylist, Personal Shopper & Fashion Concierge

  • Alli Simms & Vanessa Mace

    Founders of Bessette

Read the interviews