Clienteling Solutions Consultant for Luxury Retail Brands

I help luxury fashion and retail brands build and strengthen long lasting client relationships through clienteling strategy, personal shopping development, and customer experience training.

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Pippa Mellor, luxury retail clienteling consultant

Luxury Clienteling & Personal Shopping Services

Clienteling Strategy Consulting

Design and implement clienteling strategies and personal shopping programmes that strengthen relationships with high-value clients and drive long-term revenue growth.

→ Explore Clienteling Strategy Consulting

Personal Shopping Masterclasses

A 12-week programme that helps luxury retail teams build confident, consistent clienteling habits that strengthen client relationships and deliver long-term commercial results.

→ Explore Personal Shopping Masterclasses

Stylist Partnerships & Private Client Events

Build relationships with a trusted network of freelance stylists who introduce new high-value clients through curated introductions and private events.

→ Explore Stylist Partnerships

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Luxury personal shopping suite at a luxury fashion brand
Luxury VIP client event for a fashion brand

  • "The introductions to new stylists outside of our immediate network have proved to be extremely valuable, and have developed into strong, ongoing relationships and commerical opportunites. I’d recommend this service to brands looking to build meaningful, long-term stylist partnerships, who value a strategic and relationship-led approach.

    Lucy, Business Development Lead at Browns Fashion

  • "Really valuable, personable and hands-on consulting. Pippa really helped in-still confidence in my team. She gave practical advice based on her own wealth of relevant experiences, and encouraged the team to get organised without being condescending. I look forward to an ongoing relationship with Pippa. She is really efficient and easy to work with."

    Suzannah, Founder of Suzannah London

  • "Pippa was a delight to work with. She delivered a series of considered, well planned and thought through workshops that engaged and inspired the sales associate team, leading to KPI improvements. Highly recommend!"

    Louise, Head of Customer Experience at Browns Fashion

  • I had the pleasure of working with Pippa for my pop up activation, Pippa provided amazing support and created a strategy for my end to end client success. We also partnered on a stylist breakfast, where she collated a list of amazing stylists that came in on behalf of their clients. If you are looking for someone to help you with strategy, coaching or stylist events, Pippa is the person to go to.

    Ellie, Founder of ELVEEV

Luxury personal shopping suite for VIP client appointments

How These Services Work Together

Whether you are building a personal shopping programme from the ground up or strengthening an existing VIP service, my work focuses on creating structured, relationship-led approaches that deliver both exceptional client experience and measurable commercial results.

Clienteling works most effectively when strategy, team capability and client acquisition are developed together.

Many brands begin with clienteling strategy consulting, then strengthen team performance through personal shopping masterclasses, before introducing stylist partnerships to expand their client base.

This approach ensures that every client interaction, whether new or existing, reflects a consistent, elevated luxury experience.

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Pippa Mellor sitting in a luxury retail personal shopping suite.

About Pippa

With over a decade in luxury fashion, I moved from the shop floor into leadership roles at NET-A-PORTER and MATCHES, building high-performing personal shopping teams and clienteling strategies that delivered strong commercial results.

Today I work with global luxury retailers and independent boutiques to strengthen relationships with high-value clients and support sustainable revenue growth.

Pippa Mellor hosting a VIP client event for a luxury retail brand.

Ready to drive sustainable revenue growth?

Book a complimentary consultation to discuss how clienteling strategy and personal shopping programmes could support your brand.

Book a Consultation