Personal Shopping masterclasses

You've invested in excellent clienteling tools and hired talented people, yet somehow targets are still being missed and your client base isn't growing the way it should.

I deliver three interactive masterclasses that transform how your team connects with clients and drives sales.

the three masterclasses

client book mastery

Build and nurture high-value client books that generate consistent revenue. Your team discovers:

  • how to really get to know their clients (the client profiling approach)

  • how to plan their outreach strategically

  • how to identify which clients to focus on through a commercial lens

  • how to anticipate what clients need and create truly personal experiences

  • how to turn one-time shoppers into loyal customers through smart relationship building

Elevating the boutique experience

Transform every client interaction into a memorable luxury experience. Your team learns:

  • the complete luxury customer journey from welcome to follow-up

  • how to be genuinely curious rather than pushy

  • how to upsell and build outfits smoothly at the fitting rooms

  • how to create the right mindset for luxury service

Includes practical conversation guides, etiquette tips, and ways to track what's working.

remote service & styling edits

Master the art of luxury personal shopping beyond the physical store. Your team learns:

  • how to create compelling style edits using strategic marketing principles

  • how to use their profiling skills to tailor edits and client conversations

  • how to develop systematic outreach strategies that keep every client engaged without overwhelming them

  • the psychology of remote luxury service that maintains personal connection across digital channels

How it works

before we start

Mystery Shop Assessment - I experience your current service as a customer would, identifying specific opportunities for improvement based on the complete customer journey

Leadership Consultation - 1-hour in-person session where we review your current approach, loyalty programmes, clienteling tools, and team dynamics to understand what's working and what needs attention

the masterclasses

Three Custom Workshops built using strategies that helped teams achieve 2.7x higher AOV compared to store average, tailored specifically to your team's challenges and your brand's service standards

Interactive Learning that goes beyond theory - your team practises real scenarios they'll face with actual clients

the impact

Complete Toolkit of training materials with your branding, and coaching questions for managers to reinforce learning with team members afterwards

Follow-Up Coaching - 60-minute session with store manager one month later for additional support

what your team achieves

Immediate Sales Impact

  • Client traffic numbers increase as they build stronger emotional connections with your brand

  • Average order value consistently exceeds targets

  • Spend per customer grows as your team understand and respond to client needs

  • Purchase frequency improves as clients trust your team's recommendations

  • New client acquisition accelerates through referrals and word-of-mouth

Operational Excellence

  • Clienteling tools become part of the daily routine, boosting ROI on your technology investment

  • Team engages confidently with clients across all channels - in-store, phone, email, and digital

  • Staff enthusiasm and creativity for delivering exceptional experiences returns

  • Team confidence with difficult conversations and luxury clients improves within the first month

Louise, Head of Customer Experience - Luxury multi-brand boutique in Mayfair

“Pippa was a delight to work with. She delivered a series of considered, well planned and thorough workshops that engaged and inspired the sales associate team, leading to KPI improvements. Highly recommend!"

ready to unlock your team’s potential?

Book a complimentary 30 minute consultation through the link below, or send me a message through the form.