Personal Shopping Consulting

I help luxury retailers and premium fashion brands increase revenue and client retention through comprehensive personal shopping programmes.

Drawing on a decade of experience leading world-class teams at NET-A-PORTER and MATCHES, I will guide you to create exceptional client experiences that drive measurable commercial results.

When clients engage with skilled personal shoppers, brands achieve:

  • 2.7x higher AOV than business average

  • Up to 40% increased spend per customer

  • Dramatically improved return rates and purchase frequency

  • Enhanced client acquisition through referrals and word-of-mouth

Strategic Consulting & Implementation

For brands ready to elevate their clienteling approach.

Perhaps you're launching a new personal shopping programme, scaling existing services, or looking to integrate seamless client experiences across all touchpoints.

You need comprehensive strategy development and hands-on implementation support.

personal shopping masterclasses

For teams with untapped potential who need focused skill development.

You've invested in excellent clienteling tools and hired talented people, yet somehow targets are still being missed and your client base isn't growing the way it should.

I deliver three interactive masterclasses that transform how your team connects with clients and drives sales.

why work with me?

I've experienced luxury retail from every angle, from being a top seller on the shopfloor at Liberty to building world class global personal shopping teams at NET-A-PORTER and MATCHES.

I understand the real challenges you're facing - the pressure to maintain premium service standards while adapting to digital expectations, and the commercial reality of needing to prove ROI on every initiative.

My unique approach is grounded in respect for your brand values and team expertise, designed to fuel growth through genuine collaboration and practical implementation that actually works.

Ready to elevate your client experience?

Book a 30 minute complimentary and confidential strategy consultation call, or send me a message through the form below.