Clienteling Strategy & Implementation
Your top 3% of customers likely drive up to 40% of your revenue. How are you truly looking after these VIP clients and setting yourself apart from competitors?
It’s a different, more elevated service that makes top clients feel valued and keeps them coming back.
What I do
Programme Design
Create personal shopping programmes that reflect your brand whilst driving commercial results.
Work within current resources and build scalability for future growth.
VIP Client Experience
Design and host exclusive client events.
Act as voice of your VIP customer in strategy meetings to ensure every decision enhances your most valuable relationships.
Omnichannel Service
Build seamless experiences across physical and digital touchpoints that feel effortless to clients and intuitive for teams.
Trackable Performance
Develop clienteling reporting and deliver trackable results.
how i do it
Client Journey Audit
Experience your service as your VIP clients do, identifying where touchpoints could be stronger.
Bespoke Strategy Design
Create your personal shopping programme with a clear implementation roadmap tailored to your brand.
Team Coaching & Standards
Train leadership in luxury service excellence and create frameworks your stylists can confidently follow.
Long-term Success Planning
Equip you with everything needed to maintain and scale exceptional client relationships.
the impact
Recent clients have achieved 15% AOV increase within 6 months plus improved retention.
VIP client engagement increases
Revenue per client grows
Teams develop confidence managing complex relationships
Service standards become consistent across all touchpoints
Ready to elevate your client experience?
Book a 30 minute complimentary and confidential strategy consultation call, or send me a message through the form below.